Guides keeps the core setup path as short as possible for readers who have already chosen a plan and want to make their first connection quickly. This page explains why each step matters, how platforms differ, and which layer to check first when something goes wrong. The two pages are not duplicates: the quick guide walks you through one setup, while this manual makes the relationships between your account, client, subscription, and routes easier to assess and maintain.
Read from the beginning and follow the steps in order, or use the contents above to jump to your current stage. If you have completed payment but cannot find the subscription entry point, start with “Get your subscription.” If you can connect but the exit is not what you expected, go straight to “Connect and verify.” For update failures, incorrect traffic readings, or system permission issues, use the final two chapters for a layered diagnosis.
CHAPTER / SERVICE MODEL
Understand 6KVPN’s cross-border route structure
Keep accounts, plans, subscriptions, and routes separate
The complete workflow consists of four objects. Your account is used to sign in to the user panel and store order status; the plan determines available traffic and validity; the subscription link gives the client the currently available route list; and a route is the exit path the client uses to establish a connection. They are related, but they are not the same thing. Creating an account does not mean that usable routes are available, paying does not make nodes appear automatically in the client, and installing the client does not mean the subscription has been imported. When something goes wrong, identifying which object is blocking progress is often more effective than reinstalling everything.
The user panel is the management hub. Orders, plans, subscriptions, and client downloads are handled there; the marketing pages do not provide static installers or display a real subscription address. This keeps delivery status aligned with account status. After signing in, you must see an active plan before obtaining the corresponding client and subscription. After a subscription update, the client must fetch the list again to receive the current routes. Saving the panel entry point and saving the subscription link are two separate tasks: the former is for management, while the latter is read by the client.
Route coverage and connection paths
6KVPN provides 120+ countries / 180+ routes. Coverage tells you which destinations are available; route type tells you how data reaches the destination. The same country or region may offer different access paths, with differences in local networks, evening congestion, app compatibility, and exit recognition. Do not choose based on place names alone—consider your current network and use case as well. To review coverage, open the servers page to check regions and route categories, then return to the client to choose one.
A connection usually involves the local device, current access network, client, selected route, and target service. A page failing to open does not necessarily mean the route is down. The local network may be blocking the client, an old system proxy setting may remain, DNS may still be using a stale cache, or the target service may return different content based on the exit region. The later chapters use layered verification: confirm that the client established a session, check whether the exit IP changed, test an ordinary webpage, and then check the specific app. This order helps reduce false conclusions.
Platform support and device boundaries
Supported platforms are Windows, macOS, iOS, Android, and Linux, with no device limit. The same account can be used on your own devices, but each device still requires client installation, subscription import, and permission approval. Unlimited devices does not mean local settings sync automatically: the route, split-routing rules, and startup behavior selected on one computer will not copy themselves to another. Treat the subscription link as the shared data source and each device’s client settings as an independent configuration.
The biggest difference between platforms is not subscription content but the permission model. Desktop systems commonly involve network extensions, virtual adapters, firewalls, and system proxy permissions; mobile systems usually ask for approval through system dialogs; Linux depends more on the chosen client form, desktop environment, and command-line workflow. The subscription link can point to the same account, but import entry points, connection prompts, and log locations may differ. Troubleshoot with the method for the relevant platform instead of mechanically applying another system’s button names.
Privacy, security, and responsible use
6KVPN uses bank-grade encryption. Encryption primarily protects data traveling between your device and the route access point, reducing the risk of direct interception on public networks. It does not replace the target website’s own account security, operating-system updates, strong passwords, two-factor authentication, or browser security settings. When signing in to important services, still check the domain, certificate warnings, and account activity. Treat a network connection tool as one part of the link rather than assigning every security responsibility to a single component.
The route region can also affect search results, content catalogs, payment risk checks, and account login alerts. After switching regions, some websites may treat the visit as a change of environment. When handling orders, banking, or important account settings, keep the route region stable and avoid switching across regions repeatedly in a short period. Test other scenarios afterward. Connection capability and a target service’s account rules are separate mechanisms; whether content is available ultimately depends on that service’s regional policy and account status.
CHAPTER / PLAN SELECTION
Choose a plan by your usage pattern
The key difference between monthly plans and traffic bundles
Plans are divided into monthly subscriptions and traffic bundles. A monthly subscription suits continuous users who want a fixed traffic allowance each cycle; traffic resets monthly on the activation date. A traffic bundle suits intermittent use when you want to keep the remaining balance: it lasts until used and never expires. Do not compare only the one-time payment. First consider your usage pattern. Daily work, regular access to services outside mainland China, and long-term video viewing usually fit a monthly model; travel, temporary projects, backup access, or widely spaced use fit a traffic-bundle model.
Monthly subscriptions come in three tiers: ¥9.9/month with 60GB, ¥18/month with 250GB, and ¥28/month with 500GB. The main difference is the monthly traffic allowance; platform coverage, device limits, and the route system do not change by tier. Traffic resets monthly on the activation date, so “monthly” should be measured from the activation date shown in your account rather than assumed to begin on the first day of a calendar month. Before changing tiers near a reset, consider your remaining balance and upcoming tasks instead of looking only at the calendar.
Traffic bundles come in three tiers: ¥158/300GB, ¥358/1000GB, and ¥658/3000GB. Bundles do not clear monthly and suit irregular use when you want to retain an available balance indefinitely. “Never expires” describes how the bundle balance remains valid; it does not prevent the target service, client software, or network environment from changing. After a long period without use, update the subscription list in the client before reconnecting, confirm the current route, and then verify the exit.
| Plan type | Tier | Traffic rules | Best for |
|---|---|---|---|
| Monthly subscription | ¥9.9/month with 60GB | Resets monthly on the activation date | Browsing, light work, and backup access |
| Monthly subscription | ¥18/month with 250GB | Resets monthly on the activation date | Ongoing work and everyday use across multiple devices |
| Monthly subscription | ¥28/month with 500GB | Resets monthly on the activation date | High-traffic tasks and continuous video use |
| Traffic bundle | ¥158/300GB | Use until depleted; never expires | Intermittent use and temporary projects |
| Traffic bundle | ¥358/1000GB | Use until depleted; never expires | Long-term backup and periodic intensive use |
| Traffic bundle | ¥658/3000GB | Use until depleted; never expires | Keeping a larger traffic balance available long term |
How to estimate which traffic option fits
Estimate by task rather than guessing a total from intuition. Text browsing, code downloads, remote documents, and message syncing usually create steady, relatively even usage; system images, cloud-drive sync, HD video, and large asset transfers create concentrated usage. Background updates are easy to miss. List your main devices first, then check which apps sync in the background. Counting only the pages you open actively will often underestimate real usage.
Multiple devices do not mean every device consumes the same amount continuously. Unlimited devices removes the device-count restriction, while actual traffic is still shared across all devices. When a computer syncs to the cloud, a mobile device may refresh photos, attachments, or app content without active input. Start with a tier that covers your main tasks, use it for a while, and adjust based on the panel’s records. Do not keep an unsuitable monthly tier for occasional large-file tasks, and do not repeatedly add small traffic amounts during sustained heavy use.
For a fuller method, see VPN Traffic Bundle vs. Monthly Plan: Which Is Better Value? The article breaks usage down by browsing, video, and work. This manual focuses on the purchase process and does not invent traffic conversions for apps; base your choice on actual device statistics and usage shown in the user panel. Operating-system usage reports can help, but remember that they may include local traffic that does not pass through the route.
Checks before upgrading, requesting a refund, or paying
When upgrading a monthly subscription mid-cycle, the price difference is converted into remaining days. Before upgrading, confirm the current tier, remaining status, and new tier in the panel, and do not open several checkout pages at once. After payment, return to the account overview and refresh the status before continuing. If the page still shows the old tier, wait for the order status to update and sign in again rather than repeatedly creating the same order. Duplicate orders make later verification harder and may leave you unsure which payment belongs to the current plan.
6KVPN offers a 60-day no-questions-asked refund. The refund commitment is part of the purchase decision, but it does not replace basic checks before checkout. Confirm the plan type, traffic tier, payment method, and account name before paying. Supported methods are Alipay, WeChat Pay, and USDT. Payment interfaces may differ; whether an order is active is determined by the status in the user panel, not solely by whether the browser returned to a particular page.
If you are still unsure, read the full comparison on the plans page. That page presents prices and rules in one place; this manual explains the selection logic and next steps. Do not judge prices from screenshots, second-hand descriptions, or an old browser cache. Use the current plans page and user panel. Once you decide, move to the next chapter for account creation and checkout to avoid mistakes caused by switching between multiple pages.
CHAPTER / ACCOUNT AND ORDER
Account setup, sign-in, and checkout verification
What to save when creating an account
6KVPN requires no email address; a username and password are enough to create an account. Open the account creation page, choose a username that will remain recognizable over time, and set a unique password. The username identifies future sign-ins and order ownership, so watch for capitalization, leading or trailing spaces, and input-method state. After creation, do not close the page immediately. First confirm that you can open the account overview, then save the login entry point and username in a trusted password manager.
Not requiring an email address simplifies account creation, but it also makes careful storage of the username and password more important. Do not rely only on the browser’s current session or write the password in public notes, group chats, or screenshots. On a shared device, sign out and clear the browser’s saved state when finished. The subscription link is also account data: a client holding it can read the route list. Never publish it on a public webpage, code repository, or document accessible to others.
After creating the account, sign out and sign back in once to verify that the saved information is correct. If sign-in fails, check the input method, similar-looking characters, and whether a trailing space was added to the username. Do not create several similar accounts to work around one typing mistake, or you may place payment on the wrong account. Confirm the single account you will use before selecting a plan and paying.
Open an order from the plans page
While signed in, open the plans section of the user panel and choose the confirmed monthly subscription or traffic bundle. For monthly subscriptions, verify ¥9.9/month with 60GB, ¥18/month with 250GB, or ¥28/month with 500GB; for traffic bundles, verify ¥158/300GB, ¥358/1000GB, or ¥658/3000GB. Check the plan type once more before the page changes, especially because items named after the same traffic capacity may have different durations.
After creating the order, choose Alipay, WeChat Pay, or USDT. Complete payment on the page belonging to the current order. If the payment page is blocked by the browser, allow the current site to complete the required redirect, then return to the order record. Do not resubmit blindly. If you use multiple browser tabs, keep the page where the original order was created and close duplicate unpaid orders so different order statuses do not become mixed up.
Use the order and plan status in the user panel to judge whether payment is complete. If the payment channel reports success but the panel has not changed, refresh the account overview or sign in again. If the order remains processing, keep the order record and submit an issue through the panel ticket entry. Include the username, selected plan, payment method, and displayed order status. Never send your password, subscription link, or complete payment credentials in a ticket.
Post-purchase status check
Once the plan is active, the account overview should show the current available status and corresponding traffic. Monthly subscription traffic resets each month on the activation date; a traffic bundle lasts until used and never expires. The activation date is the key to determining the monthly reset. Do not confuse the calendar month of payment with the traffic cycle, or expect the balance to change automatically just because a new calendar month begins. Return to the account overview to confirm the actual cycle during later maintenance.
If you upgraded mid-cycle, the price difference is converted into remaining days. After upgrading, focus on confirming that the new tier is active rather than calculating dates from the amount yourself. Manual calculations can overlook order-processing time and the account’s current status. If the panel and order record disagree, sign out and back in, then submit a screenshot and order identifier through a ticket. Cover sensitive content such as the subscription link; leave only the plan name and status area visible.
Common mistakes at the account stage
The most common mistake is looking for routes immediately after creating an account before choosing a plan. Another is searching the marketing pages for a download button after payment, even though downloads are in the signed-in user panel. A third is entering the account password in the client after installation without copying the subscription link from the panel. In each case, there is no need to reinstall the system: return to the right stage—confirm the plan in the account overview, get the client from Downloads, copy the link from Subscriptions, and then import it into the client.
Another common mistake is confusing browser sign-in with client connection status. Browser sign-in only means you can manage the account; the client must independently read the subscription and establish a network session. They are separate applications even on the same device. If you change the account password, whether an imported subscription needs updating depends on the subscription status generated in the panel. The safest approach is to copy it again from the panel and update it in the client.
CHAPTER / SUBSCRIPTION DELIVERY
Get, import, and protect your subscription link
What is a subscription link?
A subscription link is the entry point the client uses to read the route list and connection parameters. It is not a normal webpage bookmark or an account login address. After import, the client requests the address and generates selectable routes; when you click Update later, it reads the current content again. When route names, available regions, or parameters change, updating the subscription is more reliable than editing individual nodes manually. The subscription distributes configuration; the local client still establishes the connection.
For reference, a placeholder value can use the format below. This address is only meant to illustrate the structure: it cannot connect and contains no real credentials. Always copy the actual link from the signed-in user panel.
https://example.com/sub?token=YOUR_TOKENThe token portion of the link identifies subscription access, so treat it as sensitive data. Do not paste it into a search engine, public forum, code repository, or public screenshot. When describing an issue in a ticket, you can say “subscription update returns an error” without sending the complete link. If verification is necessary, use the secure ticket channel provided in the panel and first confirm the minimum information requested by support.
Copy the subscription from the user panel
After confirming that the plan is active, open the overview or client-download area in the user panel. Select the platform you are using, then use the subscription-copy entry provided on the page. After copying, you may paste it temporarily into a local address field to check that it is complete, but do not press Enter to open it publicly in a browser or save it to a shared cloud clipboard. Check especially that the beginning and end were not cut off and that no explanatory text was copied before or after the link.
Some browsers or systems restrict clipboard access. If the copy button does nothing, select the link and copy it manually, then paste it into a plain-text editor for inspection. Avoid document tools that automatically turn links into rich-text titles, because copying again may return only the displayed text. Do not copy from a collapsed preview in a chat app either; previews often omit the middle of the content. The safest source is always the original field in the user panel.
The panel may also offer one-click import by platform. When it correctly launches the target client, one-click import can reduce manual errors. If the system asks which app to use, choose the corresponding installed client. If no client appears, the wrong app opens, or the page does nothing, switch to manual link copying. Do not repeatedly install several similar clients just to make one-click import work, or system protocol associations will become even harder to diagnose.
Why update after importing?
The first import usually fetches the route list once, but automatic updates depend on the client’s local settings. After importing, run one update manually and confirm that regions and route names appear in the list. Seeing a subscription name without any routes usually means the request did not complete; seeing old routes while a new region is missing may indicate cached content. Switch to the current network, disconnect the client, and update the subscription again.
When a subscription update fails, distinguish three cases: the client cannot read the link, it can read it but cannot parse it, or parsing completes but the list does not refresh. For the first, check that the link was copied completely and that the plan is active; for the second, check whether the client supports the subscription format and obtain a compatible client from the panel’s download area; for the third, clear the old subscription or rename it and import again. Never rewrite the token, parameters, or path manually—changing any character can invalidate the address.
| Symptom | Check first | Next step |
|---|---|---|
| No routes after import | Plan status and link integrity | Copy again and update the subscription manually |
| The list still shows old content | Client cache and update result | Disconnect, then refresh the subscription |
| The link opens in the wrong app | System protocol association | Import by copying the link manually |
| Parsing reports an invalid format | Client source and platform compatibility | Get the client again from the panel |
Link exposure and reset strategy
If the subscription link has appeared publicly, been sent to a device you no longer use, or has an uncertain access scope, return to the user panel and look for the reset entry. After resetting, the old link should not remain in long-term configurations. Copy the new link again for all your devices and update them. Before doing so, list every device in use so you do not update only the computer and overlook mobile devices. For the basics of subscription entry points, importing, and resetting, continue with What Is a VPN Subscription Link?
When changing devices, avoid copying the entire client data directory. It may contain old caches, system-specific paths, and an expired subscription state. A safer approach is to install the appropriate client on the new device, obtain the subscription again from the panel, and grant permissions for that platform. This clearly separates account, subscription, and old-device issues and makes each device easier to maintain independently.
CHAPTER / CLIENT PLATFORMS
Import step by step on five platforms
Preparation order for every platform
Regardless of platform, follow the same order: get the client from the user panel, install and launch it, import the subscription, update the route list manually, choose a route, and finally approve system network permissions. Do not download similarly named software from an unknown search result, and do not change numerous advanced parameters before the client has completed its import. Establish one connection with the default settings first to create a useful baseline. Only after the default flow works should you adjust split routing, startup behavior, or LAN settings.
The client and subscription have different responsibilities. The client provides the interface, system permissions, and connection engine; the subscription provides route content. Reinstalling the client does not automatically repair an invalid subscription, and copying the subscription again does not replace system permissions. Platform troubleshooting should cover the installation source, permissions, subscription updates, and connection status. To get the client, open the Downloads area in the user panel, sign in, and select the platform.
| Platform | Main permissions | Import method | First verification focus |
|---|---|---|---|
| Windows | Network and firewall permissions | Paste the subscription or launch from the panel | System proxy and client status |
| macOS | Network extension and system confirmation | Paste the subscription or launch from the panel | Whether network configuration is approved |
| iOS | System network configuration | Add it in the client after copying the subscription | Status bar and exit change |
| Android | System network connection request | Add it in the client after copying the subscription | Battery policy and background operation |
| Linux | Network management and runtime permissions | Import through the graphical interface or configuration entry | Desktop session and terminal environment |
Windows: System proxy and firewall
After installing the client provided by the panel on Windows, you may see a system security or firewall prompt on first launch. Verify the app’s source, then allow the network access it needs. Open the client’s subscription manager, paste the complete link, give the subscription a recognizable name, and update it. Once the route list appears, choose the target region and connect. Do not enable another proxy tool at the same time or edit the system proxy address manually.
If the connection button shows enabled but the browser does not change, check that the client’s system proxy switch is active and that no old tool has left proxy settings behind. Fully quit other network tools, then turn the current client off and on again. If webpages become inaccessible only after quitting the client, the system proxy may not have been restored correctly; relaunch the client, disconnect normally, and then exit. If a firewall request was previously denied, allow the client again in system security settings instead of repeatedly reinstalling it.
macOS: Network extensions and permission prompts
After installation on macOS, the system may ask you to approve a network extension or add a network configuration. Button names vary by system version, but the principle is the same: confirm that the request comes from the client you just installed, then approve it in System Settings. Return to the client, import the subscription, update the list, choose a route, and connect. If the system again asks to allow a network configuration, approve it; otherwise the client may appear to be starting without establishing a system-level connection.
If permission was denied earlier, simply deleting and reinstalling the app may not clear the system record. First check blocked items in the system’s privacy, security, or network settings, then relaunch the client. After connecting, cross-check the menu-bar status and exit IP. For a more detailed installation, permission, import, and verification process, see Mac VPN Setup from Scratch, which also explains what to do after permission is denied.
iOS: System network configuration and foreground/background switching
On iOS, open the download instructions from the user panel, get the corresponding client, copy the subscription link, and add it through the client’s subscription entry. When connecting for the first time, iOS displays a network-configuration permission prompt. After confirming, you may need to approve it using the device’s own system authentication method. Once connected, do not rely only on the client button’s color. Open an IP lookup page in the browser and confirm that the exit has actually changed.
Mobile systems manage apps based on foreground and background state. After switching networks, entering low-power mode, or locking the screen for a long time, check whether the session is still active in the client, then disconnect and reconnect if needed. Do not keep several equivalent network configurations and enable them in rotation; this makes system state difficult to assess. When changing subscriptions, update the existing one first. Delete the old subscription only after confirming it is no longer needed, so duplicate configurations do not accumulate.
Android: Background policies and network switching
The Android import flow also starts by copying the subscription from the panel. Add the subscription in the client, update the routes, choose the target region, and approve the system’s network connection request on the first connection. Background app management differs by device manufacturer. If the connection repeatedly drops after the screen locks, check whether the system restricts the client’s background activity. Adjust only the necessary settings for the current client rather than disabling battery management across the entire system.
When switching from Wi-Fi to mobile data, or from one access point to another, the existing connection may need to be rebuilt. If pages remain stuck loading after a network change, return to the client, disconnect and reconnect, then verify the exit. With app-based routing enabled, some apps may not use the selected route. During initial setup, keep rules simple; add app-specific routing only after global connectivity has been verified.
Linux: Graphical clients and environment differences
On Linux, obtain the appropriate client and instructions from the user panel. In a graphical environment, you can usually paste the link in the subscription manager and update it. When using a terminal or another execution method, keep the real subscription in a location readable only by the current user, never in a public script. Distributions, desktop environments, and network-management components differ, so dialogs and menu locations need not match other platforms. Focus on whether the client read the subscription successfully, the process is running, and system traffic is being handed to the intended connection.
For terminal troubleshooting, first check that the basic network works, then start the client and compare the exit. The example command only checks the current public address and contains no subscription information:
curl https://6kvpn.com/zh-CN/ip-lookup.htmlIf the graphical client can read the subscription but cannot connect, check the current user’s permissions, network-management service, and system firewall rules. Do not overwrite the local system configuration with a file copied from another distribution. Read the error category in the client’s own logs first, then decide whether the issue concerns permissions, resolution, or the route. After testing, disconnect the client normally so leftover environment variables or proxy settings do not affect other terminal commands.
CHAPTER / CONNECTION CHECK
Establishing a connection and verifying the exit
Choose a route based on the goal
After the subscription update completes, choose a region based on the task. For ordinary browsing and work, start with a geographically closer region and a relatively direct path; for region-specific content, choose the required exit region. The region in a route name indicates the exit direction, while the route type distinguishes the path. Do not switch through several regions without verification—browser caches, DNS, and target-account risk controls can interfere with one another.
If you are unsure which routes a region offers, check the server list. The list explains coverage and route types; the current subscription in the client is the actual connection entry point. After choosing, note the route name, keep other settings unchanged, and complete one verification cycle. Only then can you compare the difference before and after changing routes instead of losing your baseline by changing the route, mode, browser, and system settings together.
Verify in layers instead of watching only the button
Check connection status in this order: client state, exit IP, an ordinary webpage, and the target app. First confirm that the client clearly shows an established connection without continuous retries. Next open IP Lookup and record whether the exit changed. Then visit an ordinary webpage to confirm DNS resolution and page loading. Finally open the app you actually need. If an earlier layer fails, there is no need to test the later ones.
The status-bar icon alone is easy to misread. It shows that a network configuration exists on the system, not that every app is using the selected route as intended. Testing only one website is also insufficient: the site may cache your region, require a new sign-in, or determine content from account details rather than the exit. The exit IP is important evidence at the connection layer; an ordinary webpage checks basic access; the target app checks scenario compatibility. Together they provide a complete assessment.
The route is connected but the target service has issues
If the exit has changed and ordinary webpages open while one target service still fails, the scope is narrowed to the app, account, or regional compatibility. Fully quit the target app, clear its current session, and reopen it; in a browser, use a new private window to rule out old cache. Then confirm that the account region, content permissions, and selected exit match. Do not treat one service’s regional message as proof that the entire connection has failed.
Streaming services may assess content catalogs using the exit, account region, payment details, and session history together. AI Tools may also check the account environment, access frequency, and session state. A network route can provide a connection path, but it cannot change a target service’s account policy. When a sign-in alert appears, follow the service’s normal account process and avoid repeated cross-region attempts. Keeping one region stable for a while is usually more useful for identifying the real cause than switching continuously.
How to assess latency, bandwidth, and stability
Page speed depends on local access, route path, target-server response, and content size. One download speed does not represent every scenario, and one stalled page does not prove a route is consistently faulty. To assess stability, keep the device, access network, route, and test target as consistent as possible, then observe whether the connection persists, pages repeatedly time out, and the same task completes. Avoid testing video or calls while downloading a large file.
Local Wi-Fi quality is often overlooked. Distance from the access point, crowded wireless channels, or a router handling heavy synchronization from other devices can all look like route instability. Test the basic network with the client disconnected, then retest on the same route. If the basic network is unstable, fix the access issue first. On shared networks, also check for system updates, cloud sync, or asset uploads consuming bandwidth.
Switch routes with a clear goal. A shorter geographic distance often helps interactive response, but when the target service is in another region, matching the exit may matter more. For work calls, prioritize a sustained connection and low jitter; for file transfers, prioritize stable throughput; for regional content, satisfy the exit requirement first. Do not search for one route that is permanently best for every scenario. A task-based selection and verification habit is more reliable.
The shortest troubleshooting path for connection failures
When the client cannot connect, first confirm that the ordinary network works. Then confirm that the plan is active and the subscription can update. Next try another route in the same region. If it still fails, restart the client and check system permissions. Only when several routes continue to fail on the same device should you inspect the local firewall, system proxy, and network restrictions. If another device connects on the same network, the issue is more likely on the original device; if several devices fail, check the current access network and account status first.
When submitting a ticket, provide the platform, the client stage, selected route, whether the subscription updates, whether the exit changed, and which checks you completed. “It does not work” is not enough; describing each layer greatly reduces back-and-forth. If logs contain a subscription link, cover the sensitive portion first. Do not provide the account password, and do not send the complete subscription address as ordinary troubleshooting material.
CHAPTER / MAINTENANCE
Routine maintenance, traffic, and renewal management
Establish a consistent maintenance order
Routine maintenance does not require frequent configuration changes. Keep the subscription, client, and account status clear. When the route list differs from expectations, update the subscription first; when the client is clearly malfunctioning, get the current client from the user panel; for plan and traffic issues, check the account overview. Keeping these three entry points separate prevents you from looking for orders in the client or connection parameters on a marketing page.
Before changing devices, after a long period of disuse, following a major system update, or before an important task, update the subscription once and verify the exit. Updating the subscription does not automatically change the selected route; follow the client’s interface for its exact behavior. If a route name changes after updating, select the target region again and test it. Do not upgrade the client or change rules during a meeting or large transfer; schedule maintenance before the task begins.
Monthly subscription traffic resets
Monthly subscription traffic resets each month on the activation date. When checking your balance, look at both the activation date and current plan instead of remembering only the payment month. The difference between ¥9.9/month with 60GB, ¥18/month with 250GB, and ¥28/month with 500GB is the monthly traffic tier. If usage is higher than expected, check system statistics and background sync before changing plans. Unlimited devices means multiple devices can connect, and all their tasks must be included in your usage assessment.
The price difference for a mid-cycle upgrade is converted into remaining days. Before upgrading, stop large transfers in progress, refresh the panel to confirm the current status, and choose the target tier. After the upgrade, sign in again or refresh the overview to confirm the new tier is active. Do not derive the remaining period from the payment amount or repeat the upgrade while the order status is still pending. If the panel shows an abnormal status, submit the order record through a ticket; the service status, not a manual estimate, determines the next step.
Long-term management of traffic bundles
The ¥158/300GB, ¥358/1000GB, and ¥658/3000GB traffic bundles last until used and never expire. When keeping a balance long term, manage your account details and subscription link carefully. After a long gap, sign in to the panel to confirm the account and balance, then obtain or update the subscription again instead of relying on old client cache. The route list may change during maintenance; an old list can remain, but it should not be your only source for current status.
Traffic bundles suit irregular needs, but background tasks still matter. Cloud drives, photo sync, system updates, and dependency downloads from development tools can consume traffic without active browsing. Before leaving a device unused for a long period, disconnect the client normally and disable automatic connection; update the subscription when you resume. This reduces accidental connections and makes the starting point of each use session clear.
Checks before renewal or changing plans
Before renewing, review actual usage and main scenarios from the current cycle. If the monthly balance is consistently ample, do not raise the tier just because you have more devices; unlimited devices means the shared traffic, not device count, determines the tier. If you often approach depletion near the end of a cycle, check for concentrated tasks and compare a higher monthly subscription with a traffic bundle. Return to the Choose a plan section to review the selection method.
Keep a single browser session during checkout and confirm the current account, plan type, tier, and payment method. Supported methods are Alipay, WeChat Pay, and USDT. After payment, use the order status in the user panel as the source of truth. After renewing or purchasing, you may not need to reinstall the client; usually updating the subscription and verifying the connection is enough. Reinstall only when the client itself cannot run, system permissions are damaged, or the panel explicitly provides a new compatible client.
6KVPN offers a 60-day no-questions-asked refund. When requesting one, use a user-panel ticket and retain the order and account context. Submit a clear description with the relevant order; do not create multiple duplicate tickets. The formal boundaries of the policy are defined by the refund policy. This manual describes the routine process and does not replace the policy page.
Client updates and configuration backups
Before updating the client, record the current subscription name, frequently used routes, and important split-routing settings. Do not screenshot or export content containing the complete subscription link to a public location. After updating, first verify that the subscription can be read with the default configuration, then restore necessary rules. Overwriting the new client with the entire old configuration directory may bring back caches, expired paths, and old permissions, making it difficult to tell whether the issue comes from the new version or the old configuration.
When making a backup, prioritize the configuration intent rather than sensitive raw data. For example, record which apps need split routing, which region you commonly use, and whether the client starts with the system; retrieve the subscription link again from the panel when restoring. This reduces exposure risk and makes device migration more controllable. Do not copy system-level configuration directly between platforms; authorize and verify each platform independently.
CHAPTER / ADVANCED WORKFLOW
Advanced configuration and layered troubleshooting
How to understand split routing
Split routing is not about making configuration complicated; it determines which requests use the selected route and which remain on the local connection. The default mode meets most first-connection needs. Add rules only when you clearly know that a particular app needs a different path. The more rules you have, the harder conflicts and omissions are to identify. After creating rules, test both included and excluded apps and keep a way back to the default state.
When the browser works but one app does not, first check whether the app is excluded by a split-routing rule. When local services behave unexpectedly, check whether LAN requests are being sent through the external route. Do not change several rules at once. Change one condition, reconnect, and verify so you know what had an effect. App updates may change executable paths or network behavior, so old rules need to be checked again.
DNS, cache, and exit results
DNS resolution converts a website name into a network address. If the connection is established but some domains still return old results, the browser, system, or app may be retaining cached data. Close and reopen the target app, then disconnect and reconnect the route. Do not install multiple resolution tools or change many system parameters without understanding the scope. The exit IP and DNS resolution are related but separate checks: an exit change shows that the path is active, while a resolution issue requires its own diagnosis.
A browser’s secure-resolution setting, system network configuration, and client mode may each manage resolution requests. If only one browser is affected, compare with another browser. If every app has trouble with the same domain, inspect the system and client. After clearing cache, enter the complete domain again instead of loading an old page. For important accounts, do not ignore browser certificate warnings or disable security checks just to remove the prompt.
System proxy, virtual networking, and leftover state
Desktop clients often take over traffic through a system proxy or virtual network interface. After an abnormal exit, system sleep, or forced process termination, the old state may not be restored. Typical signs include webpages remaining inaccessible after the client closes, or the client showing connected after relaunch without any traffic change. Open the client normally, connect and disconnect once so it can restore system state, and then exit. If the issue remains, check for an old system proxy address.
Do not run multiple apps that modify the system proxy or virtual network at the same time. Even if all of them show connected, traffic may actually pass only through whichever one last took control of the system. For troubleshooting, fully quit the other tools and keep one client active. After connectivity returns, if concurrent use is genuinely needed, define each tool’s scope clearly instead of relying on launch order. If a permission prompt appears after a system update, confirm the current client again rather than assuming the old authorization still applies.
Locate the fault layer by symptom
| Symptom | Possible layer | Check order |
|---|---|---|
| Subscription will not update | Account, plan, link, or client | Plan status → Link integrity → Client compatibility |
| No route can connect | Basic network, permissions, or system state | Ordinary network → System permissions → Single client |
| Only one route has an issue | Route path | Other routes in the same region → Update the subscription again |
| Exit changed but the app has an issue | App session, region, or split routing | Restart the app → Check the region → Inspect rules |
| Basic network fails after disconnecting | Leftover system proxy state | Restart the client → Disconnect normally → Check system settings |
The point of this table is to narrow the scope first. When a subscription cannot update, changing routes is pointless. When every route fails, repeatedly clicking the same route provides no new information. When only one app is affected, reinstalling the entire system is excessive. Place the symptom at the account, subscription, client, system, route, or target-app layer, then choose the matching check to shorten troubleshooting.
If another device can connect with the same account and network, you can provisionally rule out a general account or access-network failure and focus on permissions and client status on the original device. If the same device connects on another network, inspect the current access network first. If several devices, networks, and routes all fail, submit the complete path through a panel ticket. Change only one variable in comparison tests so the result is meaningful.
Router and whole-home scenarios
Router configuration can apply network rules to household devices uniformly. It suits TVs, game consoles, or devices that cannot install a client individually, but it is more complex to maintain than a standalone client. Before starting, confirm that the router supports the required configuration and keep a way to restore the original network. Do not make the router your first test environment. Verify the account, subscription, and route on a computer or mobile device first, then migrate the confirmed connection setup to the router.
Whole-home setups also require attention to local device discovery, printing, casting, and smart-home devices. Poor rules may send local traffic through an external route, making LAN devices unable to find one another. Keep the local subnet on local access, then gradually add destinations that need the route. For a fuller discussion of suitable users, configuration costs, and trade-offs, see Router VPN Guide: A Tested Whole-Home Acceleration Setup. It is not the default choice for every household; a standalone client is usually easier to troubleshoot.
How to prepare ticket information
If self-troubleshooting does not resolve the issue, submit it through the user-panel ticket system. Include the platform, stage where the issue occurred, whether the plan is active, whether the subscription updates, selected route, whether the exit changed, whether the basic network works, and what you have already tried. Describe events in chronological order rather than writing only a conclusion. If you attach screenshots, keep the error text and client status visible while covering sensitive data other than the username, the subscription link, and payment credentials.
Logs contain more detail than screenshots and are also more likely to include sensitive fields. Before submitting, search for and cover subscription addresses, tokens, and personal information in local file paths. Never send the account password. For reproducible issues, describe the steps from launching the client to the error. For intermittent issues, state the network and device in use, whether the device was asleep, and whether you had just switched routes. Complete information reduces repeated questions and helps place the issue at the correct layer.
Self-check after completing the manual
At the end of the full process, you should be able to answer several questions independently: Are you using a monthly subscription or traffic bundle, and how is traffic handled? Where do you manage the account and obtain the client? How do you update and protect the subscription link? Which system permissions does the current device need? How do you confirm that the exit changed? How do you distinguish one app failing from a global connection failure? Once you can answer these questions, changing devices, networks, or routes no longer requires starting from scratch.
The final stable setup should be as simple as possible: one clearly identified account, one current subscription, one compatible client per device, an understandable set of split-routing rules, and a consistent verification method. Complex configuration does not automatically produce a better connection. Keep the default flow working first, then add settings for real use cases; leave a rollback path for every change; and troubleshoot layer by layer across the account, subscription, client, system, route, and app. This turns one successful connection into a setup that can be maintained over time.